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Shipping charges will be incurred for our orders on our products. The rates are calculated based on the delivery location and the weight of the products.
Orders received on weekends and during public holidays are dispatched the following Monday or next working day. During peak periods, such as the holiday season, there can be processing and shipping delays. If there are any questions, please contact us at enquiry@firefighter.com.my or click the Whatsapp icon to contact our customer support.
Orders with Bomba License will need a longer period of time to process the Bomba License. Our representative will contact you the next business day after the purchase. Additional details will be needed to process the Bomba license by the Bomba Authorities. The fire extinguisher(s) with Bomba License will be delivered to you within 10 working days.
Self-collection is now available only for our 2kg CO2 & 9kg ABC Fire Extinguishers. Our representative will contact you the next business day after the purchase. Additional details will be needed to process the Bomba license by the Bomba Authorities. We will contact you when your Bomba License is ready for collection! Please present the confirmation email at the counter. Collection point is at our Petaling Jaya Headquarters. 📍Our Address
Change of order and cancellation of order will not be permitted once payment has been confirmed.
Thanks for purchasing our products at www.firefighter.com.my.
In order to be eligible for a refund, you have to request for a refund from our team enquiry@firefighter.com.my within 24 hours of placing the order. After the 24 hours, the order cannot be refunded. There will be a processing fee of RM20/product for orders that are refunded.
The refund will be processed back via bank transfer within 7-14 working days after confirmation.
For any questions, you can reach out to our team at enquiry@firefighter.com.my
